Uber

the sound of Uber

Signaling the magic of Uber—audibly transforming that whatever comes next will be reliable, safe, and delightful.

As the Brand Experiences Lead at Uber, I directed the creation and global implementation of the brand's unified sonic identity. Partnering with Amp agency, I guided the strategic principles, creative expressions, and application guidelines to translate Uber's core user promise and corporate mission into an own-able, distinctive brand asset.

Awards:
2025 Red Dot Award (Brand & Communication Design)
2025 Transform North America, “Best Audio Brand" Bronze Award

Timeline: Jul. 2023 - Jun 2025

Role: Brand Experiences Director

Goal

A unique and own-able sonic identity
that reflects the Uber experience. 

Sonic visualization

Visualization example

Strategic Vision & Sound Design

  • Defined "Tap on Glass" as the central audio metaphor uniting Uber's brands, signaling effortlessness, positive momentum, and a progressive tech heritage.

  • Shaped the core melody to embody instant movement and the anticipation of a magical experience using warm, modern percussive wood instrumentation.

  • Ensured the final sound encapsulated Uber's personality—bold, direct, and with heart—while achieving an above-industry-average recall rate in predictive research.

Global Guidelines & Creative Governance

  • Authored comprehensive usage criteria dictating when and how to apply the sonic logo across global marketing campaigns, social media, and event channels.

  • Established strict integration rules for start/end cards and audio cues to protect the brand tone, detailing specific exceptions for somber communications or multi-partner content.

  • Directed the overarching framework for musical endings and contextual soundscapes, ensuring the identity remains simple, unified, and minimally layered across disparate audiences.

Product UX/UI Audio Integration

  • Led competitive audits and product integration strategies to replace generic app alerts with a cohesive, branded suite of UX/UI sounds for the Rider, Earner, and Merchant apps.

  • Utilized sonic cues to validate user experiences across the full funnel, signaling platform confidence during key moments like driver matches, order acceptances, and trip completions.

  • Aligned cross-functional teams to map the phased, global rollout of the sonic identity directly into everyday product interactions and signature brand moments.

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Uber Brand Guidelines & DAM