Uber
the sound of Uber
Signaling the magic of Uber—audibly transforming that whatever comes next will be reliable, safe, and delightful.
As the Brand Experiences Lead at Uber, I directed the creation and global implementation of the brand's unified sonic identity. Partnering with Amp agency, I guided the strategic principles, creative expressions, and application guidelines to translate Uber's core user promise and corporate mission into an own-able, distinctive brand asset.
Awards:
2025 Red Dot Award (Brand & Communication Design)
2025 Transform North America, “Best Audio Brand" Bronze Award
Timeline: Jul. 2023 - Jun 2025
Role: Brand Experiences Director
Goal
A unique and own-able sonic identity
that reflects the Uber experience.
Visualization example
Strategic Vision & Sound Design
Defined "Tap on Glass" as the central audio metaphor uniting Uber's brands, signaling effortlessness, positive momentum, and a progressive tech heritage.
Shaped the core melody to embody instant movement and the anticipation of a magical experience using warm, modern percussive wood instrumentation.
Ensured the final sound encapsulated Uber's personality—bold, direct, and with heart—while achieving an above-industry-average recall rate in predictive research.
Global Guidelines & Creative Governance
Authored comprehensive usage criteria dictating when and how to apply the sonic logo across global marketing campaigns, social media, and event channels.
Established strict integration rules for start/end cards and audio cues to protect the brand tone, detailing specific exceptions for somber communications or multi-partner content.
Directed the overarching framework for musical endings and contextual soundscapes, ensuring the identity remains simple, unified, and minimally layered across disparate audiences.
Product UX/UI Audio Integration
Led competitive audits and product integration strategies to replace generic app alerts with a cohesive, branded suite of UX/UI sounds for the Rider, Earner, and Merchant apps.
Utilized sonic cues to validate user experiences across the full funnel, signaling platform confidence during key moments like driver matches, order acceptances, and trip completions.
Aligned cross-functional teams to map the phased, global rollout of the sonic identity directly into everyday product interactions and signature brand moments.